Data Protection and Privacy Statement – Customers (“Privacy Statement”)
If you are reading this Privacy Statement on behalf of a body corporate/business enterprise which maintains/maintained contractual relationship with BESTAF (as defined below), this Privacy Statement is intended to be addressed to, without limitation, the individual guarantor, obligor, corporate officers (e.g. authorised signatories/dealer and company secretary), directors, shareholders, beneficial owners (e.g. sole proprietor and partners) of the body corporate/business enterprise (the “Relevant Individuals”) and “you” shall be construed accordingly to mean the Relevant Individuals. Please assist to make available this Privacy Statement to the Relevant Individuals in your body corporate/business enterprise.

This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Bestaf Payment Solutions Limited(“BESTAF”, “we” or “our”). Personal Data is information relating to an individual (“you” or “your”).

Purposes for which we may process your Personal Data

To enable us to fulfill the contract between us for the products or services you have requested, we need to process your personal data for purposes including the following:

processing applications for products and services, effecting payments, transactions, updating records and completing instructions or requests;
providing products and services (including agency banking services);
assessing suitability for products and services;
credit assessment, including conducting credit checks and setting credit limits;
operational purposes;
statistical purposes;

We may also process your Personal Data where it is in our legitimate interests to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

Consent

You accept this privacy policy and give your consent when you access our platforms, or use our services, content, features, technologies or functions offered on our website, digital platforms or visit any of our offices for official or non-official purposes (collectively the “BESTAF Business”). We will ensure you understand and consent to any new ways in which your information is handled whenever we introduce any new products and services. We may amend this privacy policy at any time by posting a revised version on our website or placing such notice at conspicuous points at our office facilities.

What personal data we collect about you and the source

Personal data that we will collect from you includes but not limited to:

full name
identification number
date of birth
gender
ethnic
number of dependents
contact details (including address, telephone number, e-mail address)
employment and income details
financial commitments
results of credit checks
We may also collect your personal data from other sources, including but not limited to credit bureaus, credit reference agencies, your employers, your guarantors and your joint account holders.

To whom we may disclose Personal Data

Any member of BESTAF, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above

Retention

We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.

Monitoring

To the extent permitted by law, we may record and monitor your agency communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

Your Rights

Subject to applicable law, regulations and/or banking industry guidelines, you have the following rights in addition to those conferred by law and regulation:

Access

To request a copy of the personal data processed in relation to you. Where applicable law permits, BESTAF may charge a fee for this.

Correction

To request that we correct your personal data. You can do this at your branch or through your relationship manager.

Erasure

To ask us to delete your personal data, for example if we no longer have a valid reason to process it.

Object

To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing. If you have any concerns about how we process your personal data, please discuss this at your branch or with your Relationship Manager. We may not be able to offer you services if you do not want us to process the personal data we consider it necessary to process to provide the services.

Restriction

To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested. If you have any concerns about how we process your Personal Data, please discuss this at your branch or with your Relationship Manager.

Portability

To request a copy of the personal data you have given to us in a machine-readable format.

Visitors to our website

We collect personal data which you voluntarily provide when visiting our website. We may also collect personal data collected through cookies and similar technology – for further information on our use of cookies please read our cookie policy.

When visiting our website, you may choose to provide personal data to us for the following purposes:

Subscribe to our publications and research
Contact us for information, either through an online form or through email
When you provide personal data for the above purpose, we will only use your personal data for the purpose provided and for statistical analysis. You can unsubscribe from receiving our publications and research at any time.

Any member of BESTAF, including our officers, employees, agents and advisers, may disclose your personal data to any of the following parties for any of the purposes specified above:

We may process your personal data in line with our legal and/or regulatory obligations.

Security

Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not provide the same statutory protections for your personal data. The security of your personal data is important to us. BESTAF has technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by BESTAF. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

Retention

We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.

Monitoring

To the extent permitted by law, we may record and monitor your agency communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

Your Rights

Subject to applicable law, regulations and/or Financial Technology industry guidelines, you may have the following rights in addition to those conferred by law and regulation:

Access

To request a copy of the personal data processed in relation to you. BESTAF may be allowed by law to charge a fee for this.
Correction

To request that we correct your personal data.
Erasure

To ask us to delete your personal data, for example if we no longer have a valid reason to process it.
Object

To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing.
Restriction

To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested.
Contacting Us
The Data protection Officer can be contacted at:

dpo@bestafpayments.com
2, TinCan Island,
Apapa,
Lagos

Complaints
If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Data Privacy Officer.

You also have the right to complain to the data protection authority currently the National Information Technology Development Agency (NITDA), or if you are located within the European Union, the UK Information Commissioner. Details can be provided by emailing privacy@sc.com

Remedies
Where you have concerns relating to the processing of your personal information by Standard Chartered Bank, or require any clarification on this policy, please notify us through or contact details provided below:

Email: dpo@bestafpayments.com

We will respond to your concerns within 30 days of receiving your notice.

Changes to this Privacy Policy
This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 01/10/2022.